Appointment No Show and Cancellation Policy
If you need to reschedule or cancel an appointment, you must provide 24 hours advance notice to avoid being charged for your service(s). You can cancel an appointment on the app or website or by calling the salon. Please do not text or call the technicians directly. Appointments cancelled less than 24 hours before their start time will be charged 50% of the appointment value. “No shows” will be charged the full value of the scheduled services and/or gift certificate(s) will be forfeited. Note: services cannot be “downgraded” during the 24 hour cancellation window. You may receive the service(s) you have booked or of an equal or higher value.
Late Client Policy
If a client is 15 minutes or later for an appointment, they will be considered a late cancellation and we cannot guarantee the ability to perform the scheduled service. Clients will be offered a reduced service if there is time, out of respect for the time of our technicians and the clients to follow.
All memberships are a set, automatic monthly charge. New memberships require a 3 month initial commitment. After that time period, memberships may be cancelled by providing a minimum of 30 days’ notice. Notice can be provided by email or by calling the salon and confirming with the manager on shift. Membership services are non-transferable and do not roll over month to month.
Member Service Redemption
Services MUST be redeemed during the month after your membership draft date. They cannot be used for appointments outside of this timeframe, regardless of redemption status. Services expire at the end of this time period or upon your next membership draft.
The Nail barre cannot guarantee the length that polish will last. However, we will be happy to repair gel polish defects related to color application within 48 hours of your initial service at no cost to you. Just call us to schedule your repair.
All purchases are final. We cannot provide any cash or credit refunds.